Employee stories: Support Consultant to Principal Consultant
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"I have been working at Columbus for 12 years with the Dynamics F&O team. I was given structured competencies, mentoring and a clear training plan to achieve my goals."
Becky Hatfield
2012 - 2014: AX Support Consultant
2014 - 2021: AX/D365 Business Consultant
2021 - 2024: D365 Senior Consultant
2024 - Date: Principal Business Consultant
Moving from support to consultant
I supported clients once they were live with AX. The team at the time was small, with strong finance knowledge. I then underwent specialised training in various modules within Supply Chain and quickly established myself as the team's subject matter expert. I was then given the opportunity to further enhance my skills, and I joined our in-house accelerator program, where I was given consultant soft skills training.
When I completed this training, my aspirations grew, and I wanted to engage more closely with our customers. I was eager to foster deeper connections and deliver solutions to our clients.
My first project
Right from the outset, I was put onto a project where I had to collaborate closely with another ISV partner. Within a few months, Columbus assumed full management, leading me to focus on this full-time.
The project stands out as one of the most challenging I have worked on to date, spanning four and a half years. The client was a trading firm in a very niche industry and required several bespoke customisations to support its operational requirements.
Taking the lead
The real turning point in my career came when I was assigned to a project for a customer renowned for its sustainable products. I was given the opportunity to become a stream lead, responsible for implementing their procurement system.
As the project progressed, my adherence to achieving the competencies in the career pathway framework resulted in my promotion to Senior Consultant, marking a significant milestone in my professional journey.
The biggest challenge
Moving from a Senior to a Principal Consultant was the most challenging; the competencies at this level are designed to stretch your capabilities beyond your zone of comfort. Despite the heightened expectations, the goals are still achievable with support and guidance every step of the way.